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DeBox고객센터

What should I do if I already joined an unknown project?

What this guide covers​

If you already opened an unknown campaign link, sent assets to someone’s address, or completed an approval/signature under coaching, follow this priority order to limit further loss and preserve evidence.

Scope and prerequisites​

  • For suspected fake yield, phishing links, induced transfers, or malicious approvals.
  • This page does not guarantee fund recovery and is not legal or investment advice.
  • Work on a trusted network in private; never send seed phrases, private keys, or codes to anyone again.
Security notice

Officials will never ask for seed phrases, private keys, or PIN to “recover funds,” “unfreeze an account,” or “run a security check.” Anyone who asks for those is not trustworthy.

Emergency steps​

1. Stop sending more funds​

  • Do not send more USDT, SOL, or other assets.
  • Ignore requests to “top up gas,” “upgrade quota,” or “send one more unlock transfer.”

2. Stop approvals and signatures​

  • Don’t open more links from the other party.
  • Don’t sign unknown wallet prompts, approvals, or transactions.
  • If a prompt is still open, reject/close it.

3. Keep evidence​

Save as completely as you can (screenshots/exports—never include seed phrases in images):

  • Group or DM chat records
  • Project name, creatives, alleged site/campaign links (paste into notes; don’t keep reopening)
  • Counterparty address and your sending address
  • Transaction hashes
  • Approval-related records (if any)

4. Check and revoke suspicious approvals​

  1. Open DeBox and go to Approval Check (in-app path: Me → Lab → Approval Check, subject to the App).
  2. Review recent approvals by chain—especially unlimited allowance and unknown contracts/DApps.
  3. Revoke approvals you no longer need (network fees may apply; follow on-screen guidance).

5. Decide whether to move remaining assets​

If any of the following is true, move remaining assets soon to a wallet you control whose seed phrase was never exposed (back up any new wallet yourself):

  • You entered or photographed a seed phrase/private key on an untrusted page
  • You sent a seed phrase to someone
  • The device may be remotely controlled or has unknown apps installed
경고

Double-check the receive address before moving funds. Never use a “safe wallet address” provided by the other party.

6. Report through official channels​

  • Collect project name, related accounts, links, and tx details, then submit via feedback or the official DeBox support group.
  • Include a timeline and the stop-loss steps you already took; don’t paste full private-key material in public groups.

FAQ​

I already transferred—can DeBox recover my funds?​

On-chain transfers are usually irreversible. Stop sending, keep evidence, and report; any assistance depends on the official reply. This page does not promise recovery time or outcome.

I only opened a link—no transfer and no signature?​

Still check whether approvals look abnormal; avoid similar links for now. Read How do I spot fake “hold USDT and earn yield” scams? or How do I spot fake admins pushing phishing app downloads?.

I already installed a “meeting app” from a group notice?​

Stop using it and uninstall. Don’t enter codes or connect a wallet. Full steps: How do I spot fake admins pushing phishing app downloads?.

After I revoke, a DApp stops working?​

Expected. To use a legitimate DApp again, re-approve inside that DApp—not via a stranger’s “fix” link.

Review note

Security content must be confirmed by product/security or ops before it is treated as final public guidance. If a dedicated governance/report channel exists, replace the feedback path with the accurate one during review.