How do I view and claim Flash Pay cashback?
What this guide covers
This guide shows you how to view cashback progress from Flash Pay spending, claim currently available rewards, and verify the claim in reward history.
Successful payments that meet the current campaign rules may earn cashback. Eligibility, rate, reward asset, settlement cycle, claim requirements, and campaign period follow the latest rules and claim confirmation screen in Flash Pay. A successful payment does not mean cashback is immediately available.
Requirements and before you start
- You completed a Flash Pay scan-to-pay transaction that meets the current campaign rules.
- You can see Rewards Center or a cashback entry on Flash Pay home.
- Your phone has a stable network connection.
- If the claim requires on-chain confirmation, prepare the network fee shown by the App.
Add a screen recording that opens Rewards Center, checks the claimable amount, confirms the claim, and opens reward history. Use a test account and hide wallet addresses, transaction hashes, and personal spending data. Replace this placeholder with the CDN-hosted video before publishing.
Steps
1. Open Rewards Center
- Open Flash Pay home.
- Tap Rewards Center or the current cashback entry.
- View total spending, currently claimable cashback, reward progress, pool information, or ranking information shown for the campaign.
Cards and fields can vary between campaigns. Follow the current page.
Suggested images: the reward entry on Flash Pay home and the Rewards Center overview with total spending, claimable cashback, and progress identified.
2. Confirm that a reward is claimable
Rewards are settled after the payment. Before settlement, the page may show pending settlement, pending unlock, or no claimable amount.
Start a claim only after a claimable amount and Claim button appear. Do not calculate cashback from the purchase amount yourself; follow the result shown by the App.
3. Claim cashback
- Tap Claim.
- Verify the amount, reward asset, receiving wallet, and network on the confirmation screen.
- Tap Confirm claim.
- Complete fingerprint, face, PIN, wallet signature, or other verification shown by the App.
- Wait for the claim result after submission.
Current source material says cashback may be distributed as USDT to an on-chain wallet. Follow the claim screen for the actual asset, network, and related fee.
Suggested images: the claim confirmation, successful claim, and failure message. Hide wallet addresses, transaction hashes, and personal balances.
4. Check reward history
- In Rewards Center, tap Reward history.
- Review the amount, time, and status of each reward.
- If a record is processing, wait for on-chain confirmation before refreshing or trying again.
Suggested images: the reward history list and one reward detail. Keep the amount, time, and status visible while hiding wallet addresses and transaction hashes.
Common questions
Why is cashback not available immediately after payment?
Cashback is not immediate. The purchase must be settled and satisfy the current campaign rules. Follow Rewards Center for the settlement and claim time.
Why is there no Claim button?
There may be no claimable reward, or the reward may still be pending settlement or unlock. Check the page status and campaign rules, then try again later.
What should I do if claiming fails?
Check the network connection, whether the account or wallet address changed during the flow, whether the page asks for a network fee, and whether the reward is still claimable. Retry only after resolving the issue. If the page shows on-chain processing, wait and check reward history instead of repeatedly tapping Claim.
Where is cashback sent?
The reward is sent to the on-chain wallet shown on the claim confirmation screen. Verify the receiving address, reward asset, and network before submitting.
Why did the pool progress or ranking change?
Pool and ranking information may change with campaign rules, settlement results, and other users' participation. Follow the live Rewards Center and campaign rules.