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DeBoxHelp Center

How do I submit feedback?

What this guide covers​

If something breaks, feels wrong, or you have a suggestion, use screenshot feedback or go to System Settings → Feedback. The team will follow up; progress and replies appear in-app (notifications / feedback results).

Screenshot feedback is recommended: the on-screen context is clearer and easier to diagnose.

Requirements and before you start​

  • DeBox is installed and can open.
  • Description needs about 5 characters minimum and about 300 maximum (follow the page).
  • Attach up to about 3 images; do not include private keys, seed phrases, PINs, or full payment QR codes.
  • Auto-jump after screenshot applies only to non-sensitive pages; you can turn off Open this page after screenshot on the feedback form.
Two common entries
  1. Screenshot feedback (recommended): capture the broken screen, then confirm the jump prompt.
  2. Settings: Me → Settings → System Settings → Feedback.

Steps​

  1. Open the screen where the issue happens and take a system screenshot.
  2. If auto-open is on, a prompt asks whether to go to the feedback page.
  3. Tap Confirm to open Feedback; the screenshot is usually attached.
  4. If you tap Cancel, use Option B later and attach images manually.
Prompt asking to jump to the feedback page after a screenshot
After screenshot: confirm jump to Feedback

Option B: Open Feedback from System Settings​

  1. Open bottom Me, then the gear Settings.
  2. In System Settings, tap Feedback.
  3. Fill in the form as below and submit.
Tap Feedback in System Settings
System Settings → Feedback

Fill in and submit​

On the Feedback page:

  1. Description: what happened, which feature/page, and whether it reproduces (about 5+ characters).
  2. Category: pick the closest option (e.g. Other).
  3. Images: keep the key screenshots; tap + to add more (up to about 3).
  4. (Optional) Open Network and access check to review connectivity results.
  5. (Optional) Toggle Open this page after screenshot for non-sensitive pages.
  6. Tap Submit (top-right). It may stay gray until the description meets the minimum length.
Feedback form with description, category, images, and screenshot auto-open
Add description, category, and images, then submit

After you submit​

  • Your report enters the official handling flow; the team reviews the description and screenshots.
  • Progress, follow-up questions, or results appear via in-app messages/notifications or the feedback-related entry (names may vary by version).
  • Avoid flooding the same issue; if you have new details, send another note marked as a follow-up.

Tips​

  1. Capture the exact broken screen—better than describing it later.
  2. Include path, expected vs actual result, and OS / App version when you know them.
  3. For payment/transfer issues, attach non-sensitive order/tx info if helpful—never keys or seed phrases.
  4. Try Help Center self-serve guides first, then feedback if still stuck.

Common questions​

No jump prompt after screenshot?​

Auto-open may be off, or the page is sensitive. Open System Settings → Feedback manually and turn the toggle on, then retry.

Why is Submit gray?​

The description usually needs the minimum length (about 5 characters).

Can I submit text only?​

Yes, but screenshots usually speed up diagnosis. Up to about 3 images.

How soon will I get a reply?​

Timing depends on issue type and queue. Follow in-app notices; this guide does not promise a fixed SLA.

Can I paste a seed phrase or private key?​

No. Official support will not ask for seed phrases, private keys, or PINs—and you must not attach them.

What is the network check for?​

It shows access/network results to help diagnose connectivity issues. Follow the on-page results.

Review notes​

Drafted from live Feedback / screenshot-jump screenshots. No fixed SLA for reply time—ops may refine the public wording. pending-review.