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How do I receive USDT or BNB?

What this guide covers​

Deposit assets into your DeBox wallet, with a focus on receiving USDT and BNB on BNB Chain:

  • Withdraw from an exchange (e.g. Binance) to DeBox
  • Transfer from another wallet app to DeBox

Key rule: the receive network must match the sender/withdrawal network, or funds may be lost permanently.

To send out from DeBox, see How do I transfer assets?.

Requirements and before you start​

  • You are signed in to DeBox with a usable wallet.
  • Examples below use BNB Chain (BEP20) for USDT / BNB. For other chains, switch the network on the Receive page first.
  • Exchange fees, minimums, and ETA follow the live exchange UI (screenshots are examples only).
  • Before a large deposit, send a small test amount first.
Safety
  • The address usually only receives assets on the selected network; wrong-network sends may be unrecoverable.
  • Never share seed phrases, private keys, or PINs; ignore anyone asking you to “verify” by sending funds again.
  • Addresses and balances in screenshots are examples—always copy from your own Receive page.

Steps​

1. Open Receive in DeBox​

  1. Open DeBox and go to bottom Me.
  2. Under Total assets, tap Receive.

You can also open Tokens first, then tap Receive (follow the current UI).

Tap Receive under Total assets on Me
Me → Receive

2. Confirm network and copy the address​

  1. At the top of Receive, confirm BNB Chain (when receiving BNB Chain USDT / BNB).
  2. Review the BNB Chain address and QR code.
  3. Tap Copy, or Share / let the sender scan the QR.

On-page warning commonly says: this address only receives assets from BNB Chain; tokens sent on other networks may be lost permanently.

Receive page with BNB Chain address and QR code
Confirm BNB Chain, then copy or scan

3. Withdraw USDT / BNB from an exchange to DeBox​

Typical exchange flow (labels vary by exchange):

  1. Open the exchange app and start a USDT or BNB withdrawal/transfer.
  2. Paste your DeBox address into Address (or scan the DeBox QR).
  3. Under Network, choose the matching network, e.g. BSC / BNB Smart Chain (BEP20).
    • Do not pick ETH (ERC20), TRC20, or other networks that do not match Receive.
  4. Enter the amount; review receive amount and network fee.
  5. Complete the exchange security checks and submit.
Exchange withdrawal page with address and network fields
Exchange: paste address and choose network
Exchange network list with BSC BEP20 selected
Select BSC (BEP20) to match Receive

Double-check address, network, and amount, then submit:

Exchange confirm BSC network and amount before withdraw
Confirm BSC and amount, then withdraw
Receiving BNB

Same flow: keep BNB Chain on DeBox Receive and copy the address; when withdrawing BNB on the exchange, also choose BSC / BNB Smart Chain.

4. Transfer from another wallet app to DeBox​

  1. In the other wallet, open Send / Transfer.
  2. Select USDT or BNB, and network BNB Chain / BSC.
  3. Paste the DeBox address or scan the Receive QR.
  4. Enter the amount; for USDT on BNB Chain the sender usually needs a little BNB for gas.
  5. Confirm and sign.

5. Verify arrival in DeBox​

  1. Return to Me or the assets page; ensure the top network is BNB Chain.
  2. Check USDT / BNB balances under Token.
  3. Or open History and look for Receive entries (often shown in green with +).

Chain confirmation takes time; after the exchange shows complete, DeBox may refresh slightly later—pull to refresh or check again.

Token list showing USDT and BNB balances
Assets: verify USDT / BNB balance
Transaction history showing a received USDT entry
History: check receive records

Tips​

  1. Match network first, then the address.
  2. Test with a small amount before large transfers.
  3. Addresses can look similar across chains—trust the network selected on Receive.
  4. If delayed, find the TxID on the exchange and compare with DeBox History.

Common questions​

Why pick BSC when withdrawing USDT?​

USDT exists on many chains. If DeBox Receive shows a BNB Chain address, withdraw BEP20 / BSC USDT—not ERC20 or TRC20.

I chose the wrong network. What now?​

Often funds cannot be recovered by support. Stop further wrong-network sends, keep the TxID, and follow chain/platform rules—this guide makes no recovery promise.

Exchange deducted funds but DeBox shows nothing?​

Confirm withdrawal status and on-chain confirmation, and that DeBox is on the matching network (e.g. BNB Chain). If it stays missing, keep the TxID and contact support via How do I submit feedback?.

Receive vs transfer?​

Receive is inbound to your DeBox address; transfer is outbound from DeBox. See How do I transfer assets?.

Review notes​

Written from live Receive UI and example exchange withdrawal screenshots for BNB Chain USDT / BNB. Exchange fees/ETA are not promised. riskLevel: wallet, pending-human-review.